B2B SaaS79 days

Series B SaaS Platform

Customer support team overwhelmed with repetitive queries, leading to slow response times and customer churn.

Results

Measurable impact in 79 days.

30%
Support ticket reduction
in 81 days
+18%
ARPU increase
through premium AI features
0.8%
Hallucination rate
below 1% target
+42%
Customer satisfaction
faster resolution times
"We shipped in 79 days—hallucinations down to 0.8%. The evaluation framework gave us confidence to launch premium AI features that increased our ARPU by 18%."
oP
VP of Product
Series B SaaS Company

The Challenge

What they faced.

Customer support team overwhelmed with repetitive queries, leading to slow response times and customer churn.

Our Solution

Implemented AI-powered support automation with comprehensive evaluation framework and hallucination detection.

Delivery Timeline
79 days

Ready for similar results?

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